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What metrics matter in 2026

CIO & Leader

January 2026

Sanchit Vir Gogia, Chief Analyst, Greyhound Research highlights Technology leadership has become decision leadership

Greyhound Research finds that boards in 2026 have decisively rejected transformation storytelling and vanity metrics. What they now demand are compact, comparable scorecards that demonstrate clear quarter-on-quarter progress. Value, in boardrooms, has consolidated into four nonnegotiable buckets:

Business impact: Revenue influence, conversion gains, retention, and customer experience outcomes where attribution is credible.

Efficiency: Cycle-time reduction, automation depth, throughput per team, and the elimination of manual rework.

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