Transforming learning and development at Mahindra Group with AI

Mahindra Group revamped L&D with AI, enabling personalized, data-driven learning and boosting engagement, adoption, and workforce readiness.

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The Challenge: A Workforce Ready for Change

Mahindra Group, a global powerhouse spanning over 20 industries with a workforce of over 260,000 people, faced a growing challenge: how to modernize its Learning & Development (L&D) strategy in the face of an evolving workforce and fast-changing business needs. The traditional approach of classroom learning and top-down training simply wasn't cutting it anymore.

The company's diverse workforce, scattered across different regions and business units, needed a learning experience that was flexible, inclusive, and engaging. However, Mahindra encountered several hurdles before they could take the leap into the future of learning:

Shifting from Physical Classrooms to Digital Learning: The company noticed a significant decline in learner attention over the years. The old method of in-person training sessions was no longer effective in keeping employees engaged. The group recognized the need to move to a hybrid or fully digital learning format.

Expanding Learning Access: Traditionally, L&D initiatives at Mahindra focused on high-potential talent, but the company wanted to widen the net. They understood that fostering a culture of growth meant providing equal learning opportunities for all employees, regardless of their role or grade.

Promoting Self-Directed Learning: Mahindra wanted employees to have more control over their learning. The goal was to create an environment where people could pursue their personal development, set their own learning goals, and follow paths that suited their individual needs and career aspirations.

Breaking Down the Fragmented Learning Ecosystem: With multiple learning systems across various business units, employees were struggling to navigate a fragmented and cluttered learning environment. The need for a unified platform was clear.