AI is not a disruptor, it's your new digital employee.

Prosenjit Sengupta, Group Chief Digital and Information Officer (GCDIO) at ITC, shares exclusive insights on Al, the top challenges faced by CIOS, and their key focus areas.

- Jatinder Singh

CIO&LEADER RECENTLY sat down with Prosenjit Sengupta, Group Chief Digital and Information Officer (GCDIO) at ITC, for an exclusive discussion on AI, the top challenges CIOs face, and the key technology priorities shaping their agendas. With over two decades of experience, Sengupta leads ITC’s digital strategy, leveraging technology to drive growth, enhance customer experience, and streamline operations.

Challenging the conventional perception of AI as a disruptor, Sengupta reframes it as an enabler—augmented intelligence that amplifies human capabilities rather than replacing them. He delves into the complexities of AI adoption, from securing sensitive data and integrating emerging technologies to bridging the growing skills gap in the workforce. According to Sengupta, successful AI implementation goes beyond technology—it requires a culture of continuous learning, collaboration, and strong governance. Aligning people, processes, and policies is crucial to unlocking AI’s full potential and ensuring a sustainable, human-centric future.

Read on to explore his insights on how organizations can navigate AI adoption, ensuring technology complements human expertise. Excerpts from the interview:

CIO&Leader: As AI takes center stage, it brings along challenges such as complexity, data security, and workforce retention. How can CIOs and IT leaders navigate AI adoption while effectively balancing these risks?