A CANDID WITH OPERATIONS DIRECTOR: FATHOMING THE TECH MAZES

In the current dynamic business environment, logistics management is experiencing a significant transition towards a technology-centric model.

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This change is essential for improving service efficiency and effectiveness across different industries. Incorporating advanced technologies is transforming logistics into a more capable, reliable, and transparent field. Conventional logistics, which has traditionally depended on manual labor and intuitive decision-making, is now quickly adopting digital advancements. The infusion of technology into logistics represents a deep and enduring transformation within the field. In an exclusive interview with CEO Insights, Turab Ur Rahaman, Director Operations, SAB Express, talks about the future of logistics, technological advancement, and how it is vital to embrace this trend to improve service productivity and performance in an increasingly digital age.

What are the responsibilities of a modern-day operations director in the tech era?

The role of a modern-day operations director in the technology era is quite challenging because of the kind of technological advancements that we have seen over the last few years. When I entered this industry in the mid-90s, it was on the brink of significant technological progress; we started with pagers in telecommunications and then transitioned to mobile phones. Similarly, in logistics, numerous technological advancements have taken place; we moved from relying on paper proof of deliveries and obtaining signatures to using electronic deliveries. We used to wait by fax machines for updates regarding flights, arrivals, and materials, but now everything is available online. There are now point-to-point tracking and tracing capabilities, indicating that the industry has experienced vast progress, particularly in the last seven to eight years with the emergence of AI, IoT, drone deliveries, etc., leading to even greater technological advancements.