RPA: Raised Efficiency, Now Boosting Resilience

Martin P S, Chief Operating Officer at Ujjivan Small Finance Bank, reveals how the bank is leveraging RPA in multiple areas and deriving substantial benefits:

- Ravi Lalwani

Ravi Lalwani: Briefly describe your role with respect to RPA projects at Ujjivan SFB.

Martin P S: In my capacity, a strategic direction for RPA adoption broadly is to deliver efficiency and scalability to handle the growth objectives. RPA enhances productivity by automating repetitive and voluminous tasks. This allows users to focus on exception handling, innovation and enhance customer experience.

For which products and processes is RPA making the biggest impact at Ujjivan SFB? Describe the impact briefly.

RPA in our bank is not just about automating routine tasks; we have now extended this concept for real-time system monitoring and control. In digital payments, it ensures seamless reconciliation across UPI, IMPS, UPI Lite, and AEPS, handling exponential transaction growth effortlessly. By providing instant system alerts to IT and automating exception report monitoring for control functions, RPA strengthens governance, enhances compliance, and ensures uninterrupted banking operations. This has lowered operating costs offering a highly resilient digital payment system and ensuring quicker turnaround times.

Briefly quantify the benefits achieved from a leading RPA project.