Notable Outcomes of Hard Skills & Soft Skills

Smriti Pandey: Give one example each of a notable outcome achieved through your hard skills and through your soft skills in the last 2-3 years?

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Kalpanaa Sankar: A strong combination of hard and soft skills has helped me drive meaningful outcomes. On the hard skills front, I leveraged Kaleidofin Inclusive scores and data analytics to enhance client targeting while maintaining team morale during a major ongoing crisis in the sector. This approach contributed to minimal attrition at the management level, even in uncertain times.

On the soft skills side, I have always believed that impactful work deserves to be recognized - not as a badge of honor, but as a testament to the values we uphold. At Belstar, we have empowered over 3 million women, a milestone that reflects our deep commitment to financial inclusion. Securing the MFR Gold rating for client protection was not just an achievement - it was a validation of our dedication to responsible finance and customer-first policies. Beyond the recognition, it strengthens the most valuable currency in financial services: trust. Ensuring that our customers feel protected and valued is what drives sustainable, long-term growth for us.