Why Don't We Communicate Properly?

RECENTLY, a veteran columnist with a leading pink paper, wrote that passengers are miffed with the airlines because the staffers - both in-flight and ones on the ground - just don't communicate clearly in case of flight delays. Actually, most of the time, they disappear from the scene! The column may seem politically incorrect right now when the national carrier is under unprecedented pressure, but she made a valid point.

- By KRISHAN KALRA

A MOCKERY OF PUBLIC SERVICES

This trait is not limited to airlines alone. In fact, most public services like hospitals, municipal corporations, railways, buses, police, PDS outlets, electricity distributors, water supply, garbage collection... almost everything... exhibit this trait; they either don't tell you anything or just mumble incoherently or deliberately give wrong information. Lack of precise information has become our national trait.