SHARPENING AFTER-SALE SUPPORT

TRUFLO PUMPING SYSTEMS IS COMMITTED TO PROVIDING TOP TIER SERVICE TO ITS CLIENTS, PARTNERING WITH ITT BLAKERS IN WA TO HELP MAKE A DIFFERENCE.

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As mining operations across Australia continue to wrestle with downtime, Truflo Pumping Systems is investing heavily in after-sales support to ensure the downtime its clients experience is kept to a minimum.

A family-owned business with strong roots in Bathurst, Truflo Pumps is expanding its service capabilities across the country to match the reliability of its products.

Recently, Truflo Pumps secured a new alliance with ITT Blakers in Western Australia - an agreement that will be key to achieving its mission of providing top-tier customer service across Australia.

"We manufacture the pumps from start to finish, but what we really want to emphasise now is our repair sector," Truflo Pumps' national operations manager Jason Bemrose told Australian Mining.

"It used to be quite small, but we're spending a lot of money to build it up so we can provide faster turnaround and stronger customer support."

Bemrose said the company is placing greater emphasis on repairs, rebuilds and proactive stock holdings, especially in high-demand regions like Queensland and New South Wales.

"Customer support is very important to us," he said. "To ensure our clients are happy, they need to be serviced quickly, so spending the money and putting the people on the ground is critical to make that happen."

One of Truflo Pumps' key initiatives is its investment in wet end stock to enable rapid repair by replacement services.