Salon Eptiquette

Crisis averted: handle any salon dilemma— awkwardness free.

- Sarah Cohen

You were a no-show

Not turning up to your appointment without cancelling is not only guaranteed to frustrate the most friendly of hairdressers, but also costs the stylist money and time. Most do however, realise that mistakes happen and the best course of action is to be honest. ‘At Spargo we would never treat a client differently if they have a legitimate reason for not showing,’ says Ian Marshall, Director and owner at Spargo. ‘It’s not very common at Spargo as we send out a reminder text message the day before. The only reason we would act on it would be when a client repeatedly has no shows then we would ask for a deposit when booking. Most of our clients apologise straight away and we accept that.’ Offering to pay for the missed appointment is also likely to clear the air, ‘My advice to any client is to call or go into the salon to apologise and offer to pay for the appointment,’ commented Gary Taylor, owner at Edward & Co. ‘I would not have any issue with a client who offers to pay rather than the salon having to chase up the missed appointment.’