WORKING IN THE ZERO TRUST ERA

David Wakeman, Business Leader for APJ, End-user Computing, VMware, talks about his company’s holistic vision where no matter what the cloud or what the application, you’ve got to simply deliver the experience down easily into someone’s hands

- Sunil Rajguru

End user to “employee experience”

I started at VMware 12 years ago when we had one product called ESX and we decided that we wanted something now called “end user”… clients, PCs, phones etc. We launched desktop virtualization or VDI (Virtual Desktop Infrastructure). We got into mobile phone management and bought web identities. That space has become huge. We call it “end user computing”, but we could probably rename it into “employee experience” or “modern workplace”.

In the old days, you would have a desktop PC admin whose responsibility would bekeeping the lights on, putting patches, antivirus and things like that.It wasn’t really user computing. Today we facilitate what I call the last mile of data and application. For example, insurance sales used to go out with a piece of paper, drive out to a client fill the form and drive back. Today we use an iPad. But, how do we secure it? How do we make it easy? Some sellers are inexperienced. How do you make it simple for them? How do you deal with compliance? These are the kind of issues that we talk about now.