Serving our customers to ensure food supply

Roberto FranchittiExecutive Vice President, Tetra Pak Services, shares insights on how Tetra Pak Services is helping to maintain food and beverage production during the COVID-19 crisis.

- Roberto Franchitti

Staying true to our promise

Right from the onset of the COVID-19 outbreak, we were driven by our promise to Protect What’s Good, we wanted to ensure that this health crisis did not end up becoming a food supply crisis.

Taking the early learnings from China, we quickly decided within the Tetra Pak Global Leadership Team that we would step-up and play our part to protect food supplies and help consumers get the food they needed. From the Services perspective, there are two main challenges that our customers are currently grappling with: logistics and the radical change in consumption patterns from eating-out to eating-in.

On the logistics side, how do food manufacturers get their employees into the factories to work in a safe way and how do they get goods in and out and manage the critical distribution of food? Our customers need stability and large quantities of raw materials for the continuous processes they operate, so logistics are critical.

This means providing packaging materials, spare parts, equipment installations, technicians and field service engineers to support our customers everywhere to ensure the continuous flow of food supply. Without this support, our customer operations could stop.

With the change in consumption patterns, our customers are either needing to change formats, or to maximise output of certain product lines with high demands. Our services team are supporting customers by ensuring maximum up-time, output and production efficiency.

Helping customers maintain food supplies