The Transformation Of RBL Bank Into A Digital Hybrid Bank

USING AN AI-POWERED MODEL, the bank loads 20-30 per cent less money in the ATMs, without changing the customer demographics

- Salvi Mittal

“Banks arewitnessing asubstantial tranformation and digital banking wave, thus it is compelling to join a bank at this stage,” says Sankarson Banerjee, Chief Information Officer, RBL Bank. Banerjee had joined RBL Bank in October 2018, and is accountable for spearheading the IT functions, strategies and designing the digital roadmap for the bank.

Banking has evolved into a 24x7 business, and banks are orienting their people, processes and technologies to build powerful core banking applications with personalised offerings. "System reliability and internal systems have to be 24x7 available, recoverable, resilient which require a significant changes in our infrastructure and designs," explains Banerjee, adding that banks are the enablers now, rather than the controllers of technology, forcing enterprises to rethink their technology stack, distribution strategy and channels.

Recent technology developments

At RBL Bank, Banerjee is spearheading initiatives to transform the bank into a digital hybrid bank, which is a composite of traditional infrastructure and digital frontend. It will enable them to significantly improve customer delivery capabilities.