CREATING A CULTURE OF CARE

The GM Summit underlined why hoteliers need to have the confidence that their teams can deliver exceptional experiences, efficiently

- VINITA BHATIA

Vinita Bhatia & Hemendu Sinha (centre), Sr. Vice President & Business Head, B2B, LG Electronics India, felicitated the panellists of Panel I.

Business recovery is the buzzword in India's hospitality industry. Hoteliers are gearing up for a quick reboot to make up for lost business over the past couple of years. At the same time, they have learnt some tough lessons, which they do not intend to forget in a hurry.

Hotelier India conceptualised the 'GM Summit' series to dissect these learnings and help hospitality leaders share their experiences to benefit their peers. The first edition was held at St Regis Mumbai on March 22, and will soon roll it out in Kolkata, New Delhi and Bengaluru.

The GM Summit saw the attendance of over 170 leading hoteliers who gathered in to understand how different brands reacted to the pandemic. The illuminating panel discussions helped them gain insight into the innovative dimensions adopted by top brands to survive and succeed. It included discerning ways to create new business models based on external resources, the need for collaborations and adhering to entrepreneurial thinking.

While launching the GM Summit, Bibhor Srivastava, MD, ITP Media India, said that Hotelier India has always endeavoured to create new and meaningful platforms that allow knowledge sharing for the benefit of the industry. "The evening is dedicated to General Managers (GMs), who supported the staff and worked with their owners to safeguard the fiscal health of their properties," he said. "GM Summit is dedicated to these stalwarts and is a salute to their resilience.” He also thanked Kohler, LG Electronics, AH International, Maharashtra Tourism and Hafele for supporting this much-needed initiative.