What Artificial Intelligence Means To Businesses In Terms Of Cost Optimization, Efficiency And HR

Artificial Intelligence magnifies the role of Hr professionals into a much broader and strategic role, which is backed with data analytics and AI-driven insights

- Nishikant Nigam

The rapidly evolving Artificial Intelligence is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

ARTIFICIAL INTELLIGENCE FOR COST OPTIMIZATION AND EFFICIENCY IN BUSINESS OPERATIONS

Intelligent automation platforms bring in a convergence of human intelligence, analytics, machine learning and natural language processing (NlP), which in turn can result in improved business agility, operational excellence, resilience and faster-time-to-market. Such platforms can cohesively predict models and subsequently manage/ solve complex infrastructure ecosystems effortlessly, resulting in drastically improved CX and thus, simplifying employee efforts considerably.

Some of the specific segments that Artificial Intelligence is being used by enterprises include:

• IT Helpdesk: An Artificial Intelligence enabled IT Help desk embraces intelligent automation, and advanced analytics, to deliver knowledge-centered and context driven support, serving as a single point of contact for all IT service needs. This results in reduced human intervention, and hence reduced labor costs, improved end-user experience, and enables the next level of productivity.