AUTOMATED SELF-INSPECTION OF CARS

ICICI Lombard has launched a facility called InstaSpect, the mobile self-inspection feature that eliminates the need for physical inspection of cars. Girish Nayak, Chief, Service, Operations & Technology, ICICI Lombard General Insurance, talked about the Instaspect campaign and service available across ICICI Lombard’s product portfolio

- Aanchal Ghatak

Elaborate on the Instaspect campaign and service available across ICICI Lombard’s product portfolio

We started the InstaSpect campaign in 2018 and we have processed more than 500,000 claims through this solution. InstaSpect is our virtual survey solution that helps process motor claims more quickly. With InstaSpect, a garage operator can conduct a video survey of a vehicle using our mobile app and an ICICI Lombard surveyor can instantly process the claim basis the video survey.

Similarly, customers can also report a claim via our IL Insure app and get in touch with us instantly via video streaming to do the survey on the spot and get assistance on filing claim and finding the right garage for repairing the vehicle. These have resulted in significantly enhanced customer experience and a reduction in the time taken to process a claim.

How is ICICI Lombard leveraging AI/ML to identify frauds and facilitate a faster claim settlement process?

At ICICI Lombard, we are leveraging the power of AI and ML in solving different business problems, one of them being identification and prevention of fraud. Earlier, we would flag-off claims that needed further scrutiny basis rules and triggers put in the system. This would be investigated thoroughly and marked as fraudulent or not basis the investigation.