Recasting Skills For The New Era

Advances in the digital arena have unleashed a massive transformation in the skills that an organization needs to flourish. CHROs have taken up the challenge and ushered in a wide variety of training and learning programs with an expanding range of objectives. Banking Frontiers spoke with 9 BFSI organizations to understand the transformation that they are ushering in.

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Federal Bank: Focused & Driven by 10 Pillars

Federal Bank offers various role-specific and skill-based training programs focused on continuous learning and development of employees. It ensures continuous innovation in pedagogy and delivery so as to maximize effectiveness of learning interventions. Ajit Kumar K K, President & CHRO at Federal Bank, highlights 3 unique programs in the current FY:

1.Infiniti for grooming limitless leaders: This is executive coaching with 1:1 and group coaching for senior levels, carefully curated and focussed on creating a strong leadership pipeline.

2. DAKSHA Webinar series: This comprises interactive virtual conversations with industry thought leaders and wellknown c-suite members across the globe, facilitated exclusively for our employees.

3. Good to Great Series: Post covid offline training across all roles and functions (1000+ employees trained on customer service excellence, core values, team building, etc) to align the front-line officers and back-office teams to the vision of being the most admired bank.

FOCUS & DELIVERY

At Federal Bank, the focus of all the training initiatives is to keep the multi-generational workforce agile and relevant in a VUCA turned BANI (Brittle, Anxious, Non-linear and Incomprehensible) digital world and to effectively and continually reskill/upskill/ cross-skill the bank's talent landscape in 3x-4x speed through smarter, faster, and better ways. Ajit explains that the training programs delivered through various channels are focussed on following 10 aspects:

1. To build a strong leadership pipeline for the bank, the bank has created carefully crafted coaching journeys like Infiniti and Lumineux for senior and middle level leaders. Add on to this is mentoring by c-suite executives.