Bu konuda

The cover theme of the November issue is Customer Experience Management. Rakesh Goyal, Director, Probus Insurance Brokers Private Limited writes that a good customer experience management strategy will not just help retain existing customers but also attract new ones. This and a lot more in this issue of Indian Management.

Listen To Your Customers

A good customer experience management strategy will not just help retain existing customers but also attract new ones.

4 mins

For a sweet deal

Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.

5 mins

The hand that feeds

Providing free meals to employees is an effective way to increase engagement and boost productivity.

4 mins

Plan backwards

Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.

4 mins

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Indian Management Magazine Description:

Indian Management strives to be a monthly management journal of high Quality targeted at middle and senior managers. It aims to be a credible source of insight, information and inspiration for management professionals. Through in-depth features, articles, live cases and caselets, research analysis, reports, reviews etc., based mainly on Indian experiences, Indian Management endeavors to consistently deliver to its readers a Journal that explores and imbibes the available knowledge and best practices pertaining to all aspects of management.