At Kai Suites, Singapore’s first luxury hotel concept exclusive to mothers and their newborn, sensitivity, empathy and grace are the customer service cornerstones of the tranquil, relaxing environment set in a contemporary, Japanese-inspired interior. Occupying two floors are 18 elegantly appointed and fully-equipped private Deluxe Suites (from 23 sqm) and Premium Suites (from 32sqm), accessible only to staying guests and registered visitors, to ensure full privacy and comfort for the new mum, as rest and relaxation while bonding with baby are top priority.
“We’re taking a step back and going back to the fundamentals. Although it is a luxury product, Kai Suites is about creating a great experience and delivering a great value proposition for the client. We’re focusing on what is most important to the new mother and evolving a product around her needs. It’s not rocket science. It’s the small things that make a difference and it’s all those small things put together that make a huge difference. I am blessed to have an amazing team of passionate individuals that come to work every day, to create those little magical moments that matter. Despite so many moving parts, everything and everyone at Kai Suites is interlinked,” says Kevin Kwee, co-founder of Kai Suites.
Kai embraces omotenashi, the Japanese concept of genuine, wholehearted hospitality, paying attention to the smallest of details and anticipating every need of the new mum to deliver an unforgettable experience. The mission of this luxury confinement hotel is educating, encouraging, motivating and empowering mothers in their journey of motherhood. In Japanese culture, ‘Kai’ symbolises the restoration and recovery that mothers need most after giving birth; while in Chinese culture it represents triumph, as child birthing is one of the most victorious moments in a lifetime.
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