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One in five 'leave review after poor experience'
Western Daily Press
|May 05, 2025
ONLY one in five (20%) people leave a review when they have had a poor experience with a financial services provider, a survey has found.
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But more than half (52%) of those who do leave reviews said they have received a better outcome as a result.
One in six (16%) people who do leave feedback said they have had issues resolved, 15% received an apology, and 7% received compensation, according to the survey for website Smart Money People.
Dit verhaal komt uit de May 05, 2025-editie van Western Daily Press.
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