Travel agencies to assist passengers affected by delay of Disney Adventure

International guests wonder if they will be compensated for pre-booked flights, hotels

- Sarah Stanley

Travel agencies such as Klook, Traveloka and Trip.com will help passengers affected by the delay of Disney Cruise Line’s (DCL) first Asia cruise with rebooking and refunds.

This comes after DCL announced on September that the Disney Adventure’s maiden voyage – from Singapore to three months – will be postponed by three months from December 10 to March 10, 2026, due to ship building delays.

An official statement from DCL stated that voyages scheduled from Dec 15 to March 12, 2026, will be impacted. DCL has informed affected travellers that they can receive a full refund as well as a free choice at half-price.

Travellers had either booked their ticket with DCL via its website or through travel agents such as Klook, Traveloka and Trip.com.

“We understand the inconvenience this disruption has caused our customers who trusted us with their travel plans. Our priority right now is supporting affected travellers by providing timely updates, prioritising rebooking assistance, and ensuring they receive the compensation they’re entitled to,” said Ms Lai, Traveloka’s vice-president for corporate communication.

A Klook spokesperson said: “We are providing all affected customers with full refunds. Klook will also be honouring all previous promotions and perks tied to original bookings and our team will assist with all rebooking requests. For those who choose to rebook with us, we will also be providing additional incentives as a gesture of appreciation.”

Klook had offered promotions during the initial Disney Adventure cruise sales, such as $150 worth of Klook vouchers with each cruise booking.

Within an hour of the announcement, Trip.com received more than 50 queries.