Accessibility Lion City Sailors championed inclusivity at final

As a football fan living with muscular dystrophy, I was almost unable to attend the recent AFC Champions League Two final at Bishan Stadium, due to initial ticketing restrictions that prevented caregivers from accompanying wheelchair users.

- Shalom Lim Ern Rong

I recently made a hotel booking via the online travel agency Agoda, which cost me $155.74. I subsequently cancelled the booking for a full refund. However, when I reviewed my DBS Bank credit card statement, I noticed that I had been charged $157.30 originally, but only refunded $154.18. It turned out that a 1 per cent cross-border transaction fee had been charged, but was not refunded.

What was more troubling was that the fee was not listed as a separate line item in the statement, making it difficult to identify. When I called the bank, they acknowledged the issue and refunded the fee. This is where I believe the process can be improved. The 1 per cent fee is automatically applied when the transaction is made, but is not automatically refunded. It requires the consumer to detect the discrepancy and take the initiative to call the bank.