Sky's VIP concert prize failed wheelchair user

I am a Sky customer who won two tickets to attend a Guns N' Roses concert at Wembley after entering a Sky VIP competition. I have multiple sclerosis and limited mobility, so immediately contacted Sky to let it know that I would need to swap the standard seats for accessible ones for myself and my partner.

- By Jill Insley

The concert was the following week. I was told by Sky to book the tickets on Ticketmaster using the code it had emailed me, then send Sky the booking reference and it would deal with the accessible seating. It didn't.

Having chased Sky constantly, at 4.26pm the day before the concert it emailed to tell me that it had received confirmation from the event organiser that it had moved our seats to the wheelchair platform. Sky said: “They're currently in the process of sending out your new e-tickets to your email address, and you should have these by the end of today.”

The end of the day arrived but the tickets didn’t.