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Ooh err, missus! Lloyds made me into a man

The Observer

|

June 22, 2025

I have been a woman for 59 years but Lloyds has decided it's time for me to be a man.

- By Jill Insley

The problem began in April when I tried to use a deposit machine in the Lloyds Salisbury branch to pay a compensation cheque from the bank to my husband into our joint account. It would not accept the cheque so I joined a very long queue for the teller.

A few days later Lloyds wrote to me, addressing me as Mr but then using my full name, saying there was a problem with a cheque paid into my account, and that I should "Refer to Drawer". The Drawer is, of course, itself.

What really upsets me is that Lloyds has changed my gender for online access and in posted letters.

The Observer

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