Over 10L hit by IndiGo fiasco: Officials

OVER 10 lakh passengers were affected as IndiGo cancelled multiple flights in the first week of December.

- S LALITHA @ New Delhi

On Monday, the airline cancelled 500 flights, and operated up to 1,800 aircraft across its domestic network. The Directorate General of Civil Aviation (DGCA) is currently examining the airline's response to a show-cause notice issued to its CEO before taking any enforcement action, sources said.

Officials from the Ministry of Civil Aviation said that between December 1 and 7, 5,86,705 ticket PNRs (Passenger Name Records) were cancelled. Since each PNR can include multiple passengers-up to nine in standard bookings and more in bulk bookings, the actual number of impacted passengers is significantly higher. Including cancellations from late November, a total of 9,55,591 PNRs were affected between November 21 and December 7.

An IndiGo spokesperson said that by Monday, the airline had restored operations across all 138 destinations on its network. In a statement, the airline noted that it operated over 1,800 flights on Monday, up from 1,650 on Sunday, achieving 90% on-time performance com-