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Ten energy suppliers ordered to issue refunds to customers
The Journal
|May 10, 2025
OCTOPUS Energy and Utility Warehouse are two of ten UK energy firms directed by Ofgem to issue refunds and compensation to over 34,000 customers following an investigation that exposed widespread overcharging as a result of technical billing blunders.
Collectively, these firms must fork out £7 million comprised of £5.6 million directly returned to customers and nearly £1.4 million in goodwill gestures.
This has been prompted by an energy watchdog compliance review scrutinising pricing protocols associated with 'restricted meter infrastructure'.
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