Cybersecurity in the digital age: Safeguarding customers' data in the era of threats

However, with this growing dependency, the risks to customer data have escalated. Protecting customer data has transformed from a technical necessity to a critical business priority.

- MR. MAYANK KAPOOR

In today's interconnected world, digital services have become fundamental to our everyday lives, spanning across e-commerce, online banking, digital payments, and more. Particularly in India, the advent of the Unified Payments Interface (UPI) and the widespread use of digital wallets have revolutionized our transaction processes—from paying bills to sending money to family members. This reliance on digital platforms reflects a significant shift in consumer behavior, embedding convenience and efficiency deeply into our routines.

However, with this growing dependency, the risks to customer data have escalated. Protecting customer data has transformed from a technical necessity to a critical business priority. In a fast-digitizing economy, even a single data breach can shatter consumer trust and inflict substantial financial and reputational harm on a business.