CYBER OUTAGE BRINGS WORLD TO A HALT

Airline operations, banking and financial services, hospitals among the worst hit | Cyber disruption highlights the pitfalls of going fully digital

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Flight operations, banking services, financial services and hospitals, among other key services, were disrupted globally due to an outage in Microsoft’s cloud services.

India was not an exception. In India, the services that were most disrupted were flight operations. Virtually all airline operators had to either cancel or reschedule the flights, causing inconvenience to millions of flyers.

Services like booking, check-in and boarding processes, including issuance of boarding passes, are being carried out manually, which is taking longer than expected time and leading to long queues at airports.

Passengers at different airports have shared their experiences on social media, posting images of handwritten boarding passes issued due to the disruption.