£5.2bn cost of returns to sender
Sunday Express
|July 20, 2025
CUSTOMERS are searching for and buying clothes via TikTok and Instagram, but they are increasingly less likely to keep what they buy.
A surge in the number of clothes sent back to retailers has caused issues with both costs and environmental goals. But without something changing, it is a trend that is set to continue.
More than 40% of shoppers now “buy” with the intention of returning, says Al Gerrie, CEO of returns specialist ZigZag.
“A couple of years ago that was below 30%. Through the pandemic it has grown as people get more comfortable shopping online and understand the need to buy different sizes.”
Issues with sizing are well known in retail, with no uniform policy across brands.
Dit verhaal komt uit de July 20, 2025-editie van Sunday Express.
Abonneer u op Magzter GOLD voor toegang tot duizenden zorgvuldig samengestelde premiumverhalen en meer dan 9000 tijdschriften en kranten.
Bent u al abonnee? Aanmelden
MEER VERHALEN VAN Sunday Express
Sunday Express
Seagulls out of Rutt but Parker misery continues
BURNLEY boss Scott Parker accused his players of lacking belief following a \"powderpuff” display as Brighton ended their six-game winless run.
1 min
January 04, 2026
Sunday Express
Social media block would ease teenage terror risk
THE UK should enforce an Australian-style social media ban to help prevent teenagers being radicalised online, the government's independent terrorism watchdog has suggested.
1 min
January 04, 2026
Sunday Express
FRANK'S GOT A NEW YEAR REVOLUTION
FROM the outside looking in, the rest of the Championship are probably thinking Coventry City are having a bit of a wobble.
1 mins
January 04, 2026
Sunday Express
Snow better place for ski fans than Tignes
Brits looking for ski holidays next year will know that there are some key factors for a great getaway - soft, abundant snow, beautiful views, and a bustling après-ski scene, whether that's for a mulled wine or a hearty cheese fondue.
2 mins
January 04, 2026
Sunday Express
Ugly duckling PC makeover
A dowdy duck skulks amid vast rafts of winter wildfowl as if trying to dodge auditions for Hans Christian Andersen's famous fairy tale.
1 mins
January 04, 2026
Sunday Express
Full speed ahead for Frimpong
JEREMIE MAKING UP FOR LOST TIME AFTER INJURY
2 mins
January 04, 2026
Sunday Express
Fighting talk from defeated Dyche
SEAN DYCHE insists he is improving Nottingham Forest and is focusing on the “reality not the noise” despite overseeing a fourth successive Premier League defeat.
1 mins
January 04, 2026
Sunday Express
Could PM win this year's sack race?
IT'S BEEN a while since the Prime Minister had one of our \"school report\" ratings of his work, indeed the last was when parliament broke up for the summer recess last year.
2 mins
January 04, 2026
Sunday Express
Golden oldie Gary causing a headache
EXCITING NEW ERA BUT FLYING SCOTSMAN ANDERSON ROLLS BACK THE YEARS
2 mins
January 04, 2026
Sunday Express
Thomas says Spur us on
FRANK MAKES PLEA TO FANS
1 mins
January 04, 2026
Listen
Translate
Change font size