The JFK of short-haul

James said: “We have such a high volume of flights and customers passing through the Scottish capital every day, which is why we refer to Edinburgh as the ‘JFK of short-haul”.

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Although his role varies, James tries to spend a few hours at check-in first thing each morning.

Whether it is printing boarding passes at 8am, tagging luggage, or checking travel documents, he is always on hand to provide extra support to the team at the recently modified dedicated British Airways check-in area.

“My role is to be on site to support our customers and team members, and I don't leave the airport until everyone has been served,” he said. “Meeting our customers is often my favourite part of the day’ The airline has a new dedicated check-in area at the airport. When customers have checked in and dropped their bags, they can breeze through security to airside, complete with 30 gates. For many customers, their flight to London is just the beginning of their summer journey, as many travel onwards to other destinations across British Airways’ network when they reach Heathrow. Whether it is Nashville or Nairobi, Berlin or Bermuda, the Airport Manager is responsible for delivering on-time departures and driving great customer experience.

‘Although every departure is important for James, there are some flights that are particularly exciting.