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Are Swiggy and Zepto failing persons with disability?
Mint Mumbai
|April 24, 2025
The petition alleges that the companies' apps are unusable by people with blindness or impaired vision
Can blind or visually impaired users independently order groceries or meals using India's biggest delivery apps?
That's the question now before the Delhi High Court, after a public interest petition accused Swiggy and Zepto of failing to make their digital platforms accessible to persons with disabilities (PwDs). Filed by the New Delhi-based NGO Mission Accessibility, the case could have wide-reaching implications for digital inclusion in India's booming app economy.
In an order issued Wednesday, the court sought responses from Swiggy, Zepto and the Ministry of Electronics and Information Technology (MeitY). The next hearing is scheduled for 28 May.
Dit verhaal komt uit de April 24, 2025-editie van Mint Mumbai.
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