AI threatens to disrupt hiring boom at GCCs

As generative AI and automation disrupted hiring at India's software services providers, but burgeoning captive centers of global companies stood out as top recruiters. But even that comfort may be short-lived for tech job aspirants.

- Jas Bardia

At least three global capability centers (GCCs) said headcount requirements for certain roles are expected to decline as AI advances. Two of them added that the employee count will cease to define a GCC's size.

"With AI coming in, maybe in two to three years' time, we won't even talk about the number of people, because that might not be the right metric in which a GCC will be benchmarked," said Arvind Srinivasan, chief financial officer at Thryve Digital Health, a captive center of a US firm.

"It could definitely be a fair summary" that the number of people the GCC hires will be less than previously envisaged, according to Thryve's Srinivasan. "If today (work for the parent company) is being done by say 2,000 people as we talked about; let's say I'm looking at 3,000-people work coming into this part of the world, I might do it with 2,000."