It's Skilling That Will Speed Up and Integrate Manufacturing and Services

The modern economy is about services woven into every aspect of life

- Antony Cyriac, Mamta, Radhika Goyal & Ajay Ojha

trade. This dynamism of services touches our daily lives in increasingly sophisticated ways. If you have ever tracked your delivery package in real time or accessed a customer service chatbot at 3 a.m., you have experienced the rise of 'servicification'. The servicification of any activity, for instance, manufacturing, means that the sector increasingly relies on services as inputs, activities within firms, or bundled output. The modern economy is not just about goods and products anymore; it is about services seamlessly woven into every aspect of life. This phenomenon blurs the lines between manufacturing and services and boosts economic growth.

The logistics sector has found its rhythm post-pandemic, thanks to digitization. Technology-driven route planning ensures your package takes the smartest path, while robotic sorting in warehouses trims delivery time. These systems are revolutionizing warehouses, turning fulfillment centers into efficiency models. Indian Railways, too, has caught the digital express—Wi-Fi at 6,112 stations, QR-based ticketing, and cloud-powered reservation systems have made passenger journeys smoother. On the roads, FASTag has slashed wait times from a painful 734 seconds to a breezy 47 seconds at toll booths.