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Consumer complaints vs. banks soar—BSP
Manila Bulletin
|June12 2025
Consumer complaints filed with the Bangko Sentral ng Pilipinas (BSP) surged by 62.3 percent in 2024 to around 70,000 cases, according to officials of the central bank.
Of the total number of consumer complaints, 13 percent were categorized as unauthorized transactions, Charina B. De Vera-Yap, managing director of the BSP's financial inclusion and consumer empowerment subsector, said during a press briefing on the Anti-Financial Account Scamming Act (AFASA) on Wednesday, June 11.
Reports last year showed that the central bank processed over 43,000 complaints, which was 95-percent higher than 2022's over 22,000 cases.
These were recorded through various channels of the BSP's consumer assistance mechanism (CAM).
Dit verhaal komt uit de June12 2025-editie van Manila Bulletin.
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