Dubai issues guidelines to check hidden fees in online food delivery

Dubai has introduced new guidelines for online food delivery platforms to eliminate hidden fees and improve transparency, to protect consumers and raise industry standards.

- Hind Aldah

New guidelines issued by the Dubai Corporation for Consumer Protection and Fair Trade (DC-CPFT) on Tuesday require online food delivery companies to clearly break down all delivery and service charges, as well as forbidding "hidden" fees. The DCCPFT, part of Dubai Economy and Tourism, published the framework to ensure online food delivery companies remain transparent and fair in their platforms, maintain high business standards and attract further investment in the online food delivery sector.

The general transparency requirements are as follows:

>> Food delivery platforms must use plain, clear and easily understood language.

>> Platforms must clearly display all disclosures that are easily noticeable.