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Cos Expected to Up Gen AI Investments by Half This Year
Hindustan Times
|January 01, 2025
Companies worldwide are expected to spend 50% more on adopting generative AI (GenAI) technologies in 2025 compared to last year, according to a report from an American technology research and IT advisory firm.
This, even as analysts and management are divided on how the technology's rise will impact India's $254-billion IT services industry.
Two years after the launch of ChatGPT ushered GenAI into everyday discussions, US-based Information Services Group (ISG) in a September 2024 report said it expects companies globally to spend 6.5% of their total tech spending on GenAI in 2025.
According to Connecticut-headquartered ISG, in 2024, the most use cases of GenAI were in customer service functions as part of chatbots and BPO (business process outsourcing). This year will be no different.
Dit verhaal komt uit de January 01, 2025-editie van Hindustan Times.
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