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AI helps drive record $11.8 billion in Black Friday online buys
Hindustan Times Bengaluru
|December 01, 2025
AI-powered shopping tools helped drive a surge in US online spending on Black Friday, as shoppers bypassed crowded stores and turned to chatbots to compare prices and secure discounts amid concerns about tariff-driven price hikes.
US shoppers spent a record $11.8 billion online, up 9.1% from 2024 on the year's biggest shopping day, according to Adobe Analytics, which tracks 1 trillion visits that shoppers make to online retail websites.
The holiday shopping season arrives amid tighter budgets, unemployment nearing a four-year high, US consumer confidence sagging to a seven-month low and price tags that have shoppers watching every dollar.
Online shopping demand increased as consumers showed savviness in the holiday season, according to Mastercard SpendingPulse, which noted a 10.4% growth in e-commerce sales on Black Friday, compared to an in-store sales growth of 1.7% in 2024.
The AI-driven traffic to US retail sites soared 805% compared to last year, Adobe said, when artificial intelligence tools such as Walmart’s Sparky or Amazon's Rufus had not yet been launched.
Dit verhaal komt uit de December 01, 2025-editie van Hindustan Times Bengaluru.
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