Mphasis sees sharp rise in AI-led business momentum

MPHASIS IS SEEING tangible business transformation from its artificial intelligence (AI) initiatives, reporting efficiency gains of 20-30% and a clear shift from a people-based services model to a technology-based one, MD & CEO Nitin Rakesh told FE.

- PADMINI DHRUVARAJ

He said these improvements are not only changing how the firm delivers services but are also fundamentally reshaping deal structures and client outcomes. "From a contribution perspective, I think you can see efficiencies of 20-25%, 30% sometimes, and then you can use those to also help the client, let's say do application modernisation," Rakesh explained. "It gives us the ability to fundamentally change the narrative, move away from people-based services to tech-based solutions and aligning to outcomes that clients are trying to drive for their businesses."

The firm has seen a sharp rise in AI-led business momentum. Just two quarters ago, only 30-35% of its deal wins were AI-driven. That number has now nearly doubled to 65%.