The Crusader's timely intervention

THE owners of a luxury watch felt very ticked-off when months after sending it for repair they were still waiting to know what had happened to it.

- By MAISHA FROST

Regarded as a family heirloom the Swiss dress watch was part of Omega's De Ville watch collection, known for its sleek design and craftsmanship.

Worth close to £1,000, by the time seniors Barbara and Andrew Barnes came to Crusader for help they were exhausted with their battle for clarity.

"This watch is personally very precious, it's been with us for years, that matters even more than the money value," explained Barbara.

She had first sent it to national chain Timpson for a service in January. Replacement parts from the maker were needed and the couple were informed current turnaround times were around three weeks.