Refund for fittings is a curtain-closer

A CUSTOMER and retailer were poles apart for a while over the return of damaged curtain fittings, but just in time — before the nights draw in - there has been a refund, with PayPal doing much to help.

- By MAISHA FROST

‘As part of a home renovation, Zoe Sanders bought the £140 rail in June from online furnishings supplier Poles Direct. Packed in bubble wrap, all seemed OK at first. “I had a quick look, but when the builder unwrapped it fully, it was so bent it couldn’t be installed,” she told Crusader.

This was 30 days after the item had been dispatched, so just within the timeframe for a refund rather than a replacement or repair.

“I emailed the company immediately and sent images. A few days later I did that again, then logged an online chat when I didn’t hear, and called again with no answer,” Zoe added.