Home Affairs booking system failures cause chaos

A VIRAL video showing a woman being forcibly removed from the Tygervalley Home Affairs office has reignited concerns about the reliability of its online booking system, with the department claiming the woman obtained a slot via a third party and that the security guard has been removed.

- MURRAY SWART

The one-minute-and-30-second video, which circulated on social media on Thursday, shows security personnel pushing a woman out of the department's offices, causing her to fall. In the footage, the woman appears distressed and short of breath as she indicates that she had a confirmed appointment on her phone and alleges that her spectacles and handbag were damaged during the altercation.

The video was shared alongside a social media post by another client who said they were present during the incident. The post claimed that four clients, including the woman in the video, had appointments at the Home Affairs office on the day but were told their names did not appear on the list held by officials.