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Travel operators ramp up capacities for faster refunds amid IndiGo flight crisis
Business Standard
|December 12, 2025
Online travel operators (OTAs), including MakeMyTrip, EaseMyTrip, and Cleartrip, have increased capacities by expanding human support and technology to enable quick refunds or rescheduling of traveller bookings amid a massive surge in inquiries due to IndiGo flight cancellations.
MakeMyTrip, for instance, has already credited over ₹150 crore to its customers through their original mode of payment, covering almost 96 per cent of the overall cancellation volume as of Wednesday evening. A spokesperson from the Nasdaq-listed firm stated that for flights cancelled by the airline, the refunds are being processed in coordination with IndiGo.
Ixigo, on the other hand, has been using its artificial intelligence (AI) system and AI-powered chatbot, TARA, to actively assist its users with refunds, cancellations, and alternate travel options.
Dit verhaal komt uit de December 12, 2025-editie van Business Standard.
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