'Service is often good once you get it - but far from perfect'

The CQC said most people they spoke to reported that they “felt listened to and could express their wishes and preferences”.

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Residents generally had “positive interactions with supportive and competent practitioners who kept them informed by regular contact” and “most carers told us they felt well supported and listened to”, the inspectors acknowledged.

The authority was praised for its approach to safeguarding and protecting people from abuse and neglect-a responsibility which was described as being “everybody's business”.