When AI transforms governance

As a member of Parliament, I meet citizens every day who are not asking for miracles.

- BANSURI SWARAJ

They are asking for timely health care, reliable water supply, smoother roads, less congestion, quicker resolution of grievances and easier access to government services. The challenge before us is not a lack of intent, but the complexity of serving more than 1.4 billion people.

Under the leadership of Prime Minister Narendra Modi, India has shown how technology can simplify the relationship between citizen and state. Aadhaar, Jan Dhan, UPI and Direct Benefit Transfers did not merely digitise governance, they made government more accessible, accountable and efficient.

The next leap must be from digital governance to intelligent governance. Artificial intelligence should not be seen only as a tool for laboratories, startups or corporations, because its most meaningful use may lie in government offices, where complaints, records, applications and field reports must be understood quickly and acted upon wisely. For a country as large as Bharat, AI can help governments predict problems before they become crises, allocate resources before shortages become visible, and serve citizens without making them run from pillar to post.