'OUR GOAL IS TO CREATE A MORE AGILE, CUSTOMER-CENTRIC BANK', SAYS TMB BANK MD

Tamilnad Mercantile Bank (TMB) stands at the confluence of over a century-old legacy and modern momentum.

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Founded in 1921 in Thoothukudi, the bank has grown from a regional lender to a professionally managed, publicly listed institution that combines community roots with disciplined financial management.

Over the past 12 months the Bank has taken up various transformation journey under the leadership of Mr Salee S. Nair, who took over as the Managing Director & CEO of the Bank in August 2024.

"At TMB, we are committed to accelerate the growth through collaboration, excellent customer service, compliance and risk management. We also aim to scale our banking system and optimize our capital allocation through careful compliance with regulatory frameworks by embarking on digital transformation. Our goal is to create a more agile, customer-centric bank, enhancing services while safeguarding financial stability," said Mr Nair.

The transformation journey includes digital transformation, recalibrating business models in the branches including upskilling, opening up regional level Credit Management Centre's (CMC) for advances and especially MSME, focussing on gold loan and expansion beyond Tamil Nadu. More importantly hiring people in the respective states to lead the operations.

Digital lead the table in this transformation. The Bank is set to complete its digital transformation programme commenced last year in a phased manner within the financial year.