ACG covers every facet of the pharma process, all under one roof and seamlessly interconnected

ACG Inspection's Life Sciences Cloud will be making its India debut at the CPhI India- PMec India 2024 show. Udit Singh, CEO, ACG Inspection spoke to Viveka Roychowdhury on its USPs, highlighting its modular nature, the zero cost of transition from existing systems, and the advantage of ACG's long term partnerships with global standard setting organisations like GS1 which allow its platforms to deliver regulatory compliance deliverables in advance

- Viveka Roychowdhury

ACG Inspection is launching its Life Sciences Cloud in India at the CPHI IndiaPMEC India show, which had its US launch at the Pack Expo US 2024. What has been the response to the US launch in terms of clients who are inquiring from clients or clients who have signed up?

Existing clients who use our products across platforms were excited about ACG's Life Sciences Cloud, as it represents a complete end-to-end solution for their pharmaceutical supply chain needs. Our team has been busy engaging with clients in scenario-based demonstrations and discussing custom solutions to best fit their requirements. The feedback from existing clients has been overwhelmingly positive.

New prospects are, naturally, evaluating it among competing options, comparing modules, and assessing the unique benefits we offer. We welcome their questions and are glad to engage in discussions that help them understand where we differ from others in the industry. After these in-depth discussions, we look forward to formalising partnerships with these new clients.

What's the upfront cost for a new customer or a new client (implementing this solution) versus an existing client? An existing client already has some parts of the solution and this life sciences cloud is the overlying layer which unites everything. Whereas a new customer might have bits and parts from different solution providers. Thus the interoperability between these different moving parts might be a concern. Also, how long does it take to train the staff to adapt to a new technology provider?