Diversity Drives Hotels Forward

Having women in leadership positions in the hospitality industry has numerous advantages. The first and foremost is that diversity can help the hotels to understand and serve the mixed needs of the guests better. Women bring unique insights into problem-solving approaches enriching the decision-making process. In this second and concluding part of the story on success of women in hospitality industry, to commemorate International Women's' Day, Ashok Malkani delves on how diversity helps in the progress of the industry and the future role of women in the industry.

- Ashok Malkani

Hospitality, an industry that was dominated by males in leading roles about a decade ago is, today witnessing several senior positions being occupied by women, who are proving their ability in successfully leading the properties to the peak of their success. For several decades, women were largely confined to roles as receptionists and front desk staff. Today, they are occupying prestigious positions like GMs, HR Managers, heads of marketing depts, et al. Women have proved their mettle and taken the industry forward at an unimaginative pace.

The hospitality industry has realized that diversity offers numerous advantages in the workplace. It can foster innovation, improve problem-solving, and enhance employee engagement. It has been proved that having diversity, as far as employment in all departments and designations of an industry are concerned is imperative for the progress of the organisations, as well as the industry.

Scientific research consistently highlights one undeniable truth: women demonstrate greater attention to detail than their male counterparts.

In the hospitality industry this is an important aspect for the progress of the property. Diversity is thus an important trait that needs to be adopted and followed by the hotel industry.

Sushma Khichar, General Manager, Sheraton Grand Bangalore at Brigade

Gateway says, “Diversity isn’t just about representation—it’s a business advantage. Companies with diverse leadership make better decisions, foster innovation and enhance guest experiences. At Marriott, women hold 47.3% of global executive position. Properties that embrace inclusivity see higher employee engagement, stronger financial performance, and a workplace culture that attracts top talent. Simply put, diversity drives success.”