Betting on People, Al, and Training

ESAF is leveraging AI-driven HR, leadership programmes, and sustainable work culture practices to build a future-ready organisation.

- By MANOJ SHARMA

WITH AI RESHAPING workplaces at an unprecedented pace, organisations are evolving rapidly—from hiring and performance analysis to efficiency-driven tools. Companies that adapt to these changes stay ahead. ESAF Small Finance Bank, which has been ranked third in Fortune India's Future-ready Workplaces study this year, is transforming its HR strategies to build a resilient, performance-driven, and innovation-led workforce.

MD & CEO K. Paul Thomas says the bank is integrating AI-driven HR solutions to streamline recruitment, enhance performance management, and engage employees efficiently. "Our digital-first approach ensures seamless hiring, particularly for tech-savvy young talent, while fostering a culture of continuous learning and upskilling," he says.

George Thomas, executive vice president (HR), says the lender works with the ethos of a "future-ready organisation" that starts with internal improvements and leads to efficiency, transparency, and strong employee engagement.