Automation means handshakes

If RPA is the backbone, ATI is the brain. Say hello to some new digital white-aprons, fewer insurance frauds and easier preventive-medicine efforts. Vijayashree Natarajan, SVP Head of Technology, Omega Healthcare dissects AI’s new-and-exciting limbs as she argues that AI augments and complements RPA.

- Pratima H

Even before we could make sense of all the buzz and debate around Agentic AI, we are already hearing about super-agents. Digital Labour is turning into a reality—flanked with new questions, new possibilities and of, course, old apprehensions. Arun Balasubramanian, VP & MD, India & South Asia, UiPath is upbeat about how global leading healthcare companies like Omega Healthcare are leveraging AI-powered automation and feels that with agentic automation, the scope and impact of automating processes are set to increase significantly. Let’s see if this view holds on the user-side as well. A chat with Vijayashree Natarajan, SVP & Head of Technology, Omega Healthcare where she diagnoses many doubts about the AI workforce – with a hands-on depth.

Why is technology useful in what you do and how you do it?

Technology is the spine of what we do. It helps in transforming the industry in a big way. It’s crucial and different because here it touches human lives. It’s about innovations that make human lives better.

Point out some key pillars for a better view.

Key elements are automation, RPA, Bots and Advanced AI technologies. Technology helps in automating low-key human work, in bringing transformation with efficiencies, reduction of operational costs and more time for innovation since now humans are free of admin work.