NAVIGATING THE COMPLEXITIES OF FACILITIES MANAGEMENT

Reshmi Shankar, Vice President and Head of Facilities Management Group India, Sri Lanka, and Bangladesh at Wipro, shares her insights into the key challenges and strategies that underpin the success of the company's extensive facilities.

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Managing the facilities of a massive and dynamic organisation like Wipro Limited, with over 25 million square feet of office space and 230,000 employees, is no small feat. The sheer scale and diversity of the company's campuses present unique challenges that demand strategic planning and execution.

Reshmi Shankar, Vice President and Head of Facilities Management Group India, Sri Lanka, and Bangladesh at Wipro, navigates this complex landscape with a clear vision and a dedicated team. The primary goal under her leadership is to create a safe, comfortable, and productive environment for all employees. This involves balancing the diverse needs of various stakeholders, each with distinct priorities and expectations. Achieving this balance requires exceptional communication, meticulous attention to detail, and strong people skills. The challenge is further compounded with the blend of old and new infrastructure, which must be maintained to consistent standards of cleanliness, safety, and functionality.

Preventive maintenance strategies are crucial in this context. Coordinating with specialised vendors and optimising resource allocation ensures that every part of the campus is well-maintained and responsive to the evolving needs of Wipro employees. Reshmi's team continuously works on evolving hybrid work policies to adapt to the changing work environment. Staying abreast of advancements in technology, sustainability, and regulatory compliance is essential for efficient operations. Embracing innovation and adaptability drives continuous improvement, helping to create a thriving campus that aligns with Wipro's Net Zero goals and overall vision.