DIGITAL PAYMENTS EVOLVE FROM “NICE TO HAVE” TO “ESSENTIAL” SERVICE

COVID-19 has certainly triggered a shift in consumer behavior which has resulted in people unlearning old methods to acclimatize and adjust to the new world, says V. Chandramouliswaran, Sr. Director, Global Financial Crimes and Customer Protection & Chennai Centre Head, PayPal India

- Sunil Rajguru

Can you tell us something about the PayPal India Development Centers and the technologies that they are involved with?

PayPal has three world-class Global Technology Centers in Chennai, Bangalore, and Hyderabad which employ over 4000 highly skilled engineers. These are PayPal’s largest centers outside of the U.S. and focus on a wide range of technology from AI to Blockchain, thus leading the tech revolution when it comes to money management.

The technology centers house a best-in-class team of software developers, architects, user experience engineers, web developers, data scientists, analysts, program managers, and operations agents, among others. They work across Risk, Payments, Consumer, Merchant, Operations, Data, Data Science, reporting, etc. to provide cutting-edge digital payment solutions to our customers worldwide, and are integral to driving our transformation.

We are committed to making a positive difference in the world. Our ability to deliver on our mission of democratizing financial services and capabilities starts from the inside; by building a global team of employees that reflects the communities where we work and live, and the diversity of the customers we serve.

One of our biggest success stories is our commitment towards ensuring consumers' safe and secure payment experience. In our initial days, we approached fraud detection much like any other bank would and that meant using traditional technologies, such as logistic regressions. Over the last decade, we upped our fraud-fighting game by using more advanced technologies, such as neural networks and Gradient Boosted Trees (GBTs), which one could argue was the second phase of the company’s journey which led to significantly higher levels of accuracy.